CV

9 Blenheim Walk, Wellesbourne, Warwickshire, CV35 9LJ

01789 470488 (Home) 07759597748 (Mobile)

hans_theunissen@hotmail.com

An industrious, reliable, honest, enthusiastic and self motivated individual with a passion for exceptional customer satisfaction. Customer and company focused with a proven track record of developing and maintaining customer and company relationships and achieving and maintaining targets set by agreed Service Level Agreements (SLA’s).

• Diagnosing and repairing hardware and networking faults on a wide range of commercial, government, industrial and retail banking workstation, printer, Intel based server and network platforms.
• Designing, planning, installing and maintaining desktop and server solutions.
• Reading logic diagrams and using electronic test equipment for component and microcode level diagnosis on complex faults and integration issues.
• Providing technical product support to field engineers.

• Managing senior customer relationships and service review meetings.
• Interviewing, selecting, managing and developing staff.
• Planning and conducting training courses.
• Developing and maintaining communication with all levels of customer and company staff and management.
• Forecasting, maintaining and managing financial and operating budgets.
• Developing and maintaining procedural records as required.
• Working to and maintaining required standards.
• Liasing with customers and third parties to deliver service solutions.

• Internet and email proficient.
• Microsoft Office.
• DOS, Windows 3.xx, Windows 9x, Windows NT 3.5x - 4, Windows 2000 and Windows XP operating systems.
• Keeping abreast of computing developments.

• Able to work under pressure.
• Self-motivated, enthusiastic and able to work on my own initiative.
• Can work unsupervised and as part of a team.
• Willing to work extra hours to achieve personal and company objectives.
• Capable of learning quickly to adapt to new environments.

• Strong interpersonal skills.

• Excellent administration and spares management.

British National. Non-smoker. Clean driver’s licence. Interested in reading, angling and philately.

• Supported the maintenance contract of Allied Irish Bank (GB).
• Supported call controllers and field engineers with queries relating to calls.
• Maintained various desktop equipment, workstations, servers, RS6000 print servers, printers and document processors.
• Attended meetings and assisted with the resolution of problems relating to the running of the contract.
• Assisted in the correlation of reports relating to SLA.
• Resolved design issues of newly purchased equipment by liasing with the manufacturers.

• Supported the maintenance contract of Allied Irish Bank (GB) in mainland UK.
• Trained engineers in the maintenance of computing equipment and Automated Teller Machines (ATMs) installed in the bank’s branches.
• Maintained the contractual SLA and produced and analysed statistics as required.
• Attended customer meetings on a regular basis and resolved any issues raised.
• Managed the finances of the site’s operating costs.
• Supported field technicians throughout the UK on various equipment and networking problems.
• Maintained various desktop equipment, workstations, servers, RS6000 print servers, printers and document processors.
• Diagnosed and resolved network problems.
• Resolved issues with IT equipment installed in the bank with suppliers and manufacturers. For example, document processors misreading and not branding documents, disk drive problems, fuser and replacement roller design problems.
• Assisted with the PC/Server replacement schedule in 1999 to all the bank’s branches, which standardised on IBM and Dell PC’s and laptops, IBM and HP laser printers, IBM-330 servers, Compaq servers and RS6000 print servers.
• Negotiated the inclusion of additional equipment to the existing maintenance contract increasing revenue by 5%.
• Resolved and managed warranty issues with various manufactures including HP, Dell and IBM.

• Maintained, repaired and supported Automated Teller Machines and desktops installed in the branches of Allied Irish Bank situated throughout the Republic of Ireland.
• Conducted several Automated Teller Machine training courses.

• Planned and installed Automated Teller Machines and LANs consisting of servers, Timeplex Multiplexers and desktop equipment within branches of major financial and commercial institutions.
• Planned and installed various types of data cabling and wiring up of Data Patch-Panels and maintenance of Network Auditing records within customer branches and computer network centres.
• Managed various sub-contractors carrying out tasks related to the above projects.

• Supported, trained and managed a team of six technicians in addition to duties as Technical Support Engineer.

• Supported the mobile engineering division in the maintenance and repair of computer equipment and ATMs installed at various financial, insurance, military and government establishments.
• Planned, installed, maintained and supported Voice-over-Data, Video Conferencing and Data Communication Networks utilising Timeplex Link 1 & 2 TDM Multiplexers, Nodal Processors, Bridges, Routers and Statistical Multiplexers at various large banking, financial, commercial and insurance institutions.
• Implemented a stock control system using DBASE III+ for the technical spare stores, which was adopted country-wide, improving productivity and reducing repair times by 66%.

• Managed staff of twelve technical and administration personnel until the branch closed due to company rationalisation.
• Developed and maintained customer relations with insurance, motorcar manufacturing, government and financial institutions.
• Employed, trained and managed technicians who maintained the equipment installed at these sites.
• Maintained, repaired and supported various technical equipment.
• Forecasted, controlled and maintained a financial budget.

• Maintained and repaired a very large Mainframe installation consisting of Burroughs B7800 mainframe, magnetic disk drives, magnetic tape drives and band and train printers at ISCOR (Iron & Steel Corporation).

• Converted accounting and adding machines from Sterling to Decimal.